Ideal Pet Products Aluminum Sash Window Pet Door

You can easily return all ordered products for free within 30 days of delivery for a full refund.

Shipping
All orders will be shipped within 1-2 business days. Tracking data will be provided via email.

What can I return?
You may return most new, unopened items sold and fulfilled within 30 days of delivery for a full refund. During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.

When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.

Are replacements and exchanges offers possible?
Yes, you can create replacement and exchange orders by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.