After sharing subsequent door’s web for a couple of months we now have our personal fibre connection. Sadly getting right here has been a painful expertise.
The Worst Double Act in Historical past?
The BT and Openreach double act are extra comical than Laurel and Hardy, however the slapstick quickly wears skinny.
We now have fibre working alongside our highway and I all the time knew getting an FTTP connection to the brand new Automated Dwelling was going to be attainable, however I additionally knew it was going to take stamina. Our different subsequent door neighbour logged over 50 hours on the cellphone over many months, making an attempt to organise his FTTP, earlier than lastly giving up and going with a wi-fi answer as an alternative.
Whereas we had been constructing we needed to run a copper cable within the BT provided ducting. BT wouldn’t take an order for fibre till we had copper cellphone line put in first. In an age after we are imagined to be conserving our pure sources greater than ever, what number of metres of copper wire are going into the bottom that can by no means be used?
As soon as the normal line was in we had been then allowed to order the fibre. This led to a ‘full home’ on the same old BT Bingo sport. Misplaced orders, re-orders, delays and no reveals at appointments after staying off work and sitting in for hours ready. On one follow-up name to BT the girl informed me that NI Openreach group had been notably laborious to get on the cellphone. The irony of the UK’s largest communications partnership not with the ability to contact one another was not misplaced on me. On that very same name I used to be requested if I’d have the Openreach guys quantity that labored on our home beforehand and have the ability to cellphone him myself. The girl defined if she rang them that may be seen to be an unfair benefit to BT over different broadband suppliers. BT can not contact Openreach? Actually?
It was attention-grabbing to lastly watch the fibre being blown down the ducting from our storage to the pole. We now have a a lot neater (Nokia?) ONT FTTP modem than the final home though the fibre appears fairly weak towards the wall.
It was one other wait of many weeks earlier than issues progressed on from this stage although. And I used to be nonetheless fielding the same old ill-informed BT cellphone calls saying my residence can be ‘surveyed quickly’ regardless that I already had fibre in my storage.
From the purpose the place the fibre enters the storage it’s patched into an RJ45 wall-box and the in-wall cable from there heads over to the rack in one other nook of the storage. I can be including a PoE Splitter right here so we are able to energy the ONT from our UniFi change.
The entire course of took a whole lot of cellphone calls and a number of visits. Persistence is the secret although and we had our remaining go to from Openreach, with the whole lot lastly related up 7 months after I positioned our order.
In the long run this was primarily because of ‘Chris’ an area contact at Openreach who took management, sorted the problems and made issues occur. I really feel genuinely sorry for these guys having to cope with methods that are so clearly damaged and in complete disarray.
I had 3 x £25 credit utilized to my account over the entire saga, however as with our earlier expertise, I’d a lot want that BT and Openreach maintain their cash and simply get it proper as an alternative.
In the previous few weeks now we have put in a UDM-Professional as our FTTP Router – however extra on that in a future submit.
We now have a sub 20ms ping time and a 150/30 service, with the quicker Up pace notably welcomed because it makes streaming our UniFi Defend digital camera system even smoother. The subsequent pricing tier would take us to a 300/50 connection and there needs to be loads of capability to go all the way in which to 900mbps sooner or later if and when required.
A quick Web connection is central to so many issues we do within the residence at the moment and it’s such a pleasure to lastly have right here, regardless of all of the ache of the method. So then, in case you are about to set out in your journey with BT / Openreach you may have my sympathy, however grasp on in there, FTTP is definitely worth the wait.
Bear in mind to try our Instagram to comply with the undertaking, learn the remainder of the Automated Dwelling 2.0 weblog posts and discover the hyperlinks to all of the merchandise we’ve used in our self-build.